it's a jazz.
Best Answer
Their website has no online support and you dont even mention a model number. Heres their contact info
Jazz Products Mailing Address
110 Ethel Road West, Unit 2
Piscataway, New Jersey 08754
Jazz Products Phone Numbers
Pho: 732 572-7050
Fax: 732 572- 7057
Dont hold your breath for great product support. You bought a toy so the support will probably not be great. Their numbers arent even toll free.
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